hwf2v-com manual

HWF2V-COM Manual: Comprehensive Guide

This manual details the Resideo HWF2V-COM, a commercial fire communicator enabling upgrades from POTS lines to IP or cellular reporting pathways for fire panels.

The HWF2V-COM represents a significant advancement in commercial fire alarm communication technology. Designed as a versatile solution, it bridges the gap between traditional fire panels and modern reporting methods, specifically utilizing Internet Protocol (IP) and cellular networks. This communicator directly connects to the Digital Alarm Communicator Transmitter (DACT) ports on compatible fire panels, offering a seamless upgrade path for facilities previously reliant on Public Switched Telephone Network (PSTN) or POTS lines.

Its core function is to reliably transmit alarm signals to a central monitoring station, ensuring swift response in emergency situations. The HWF2V-COM supports multiple reporting paths – cellular only, IP only, or a robust IP primary/cellular backup configuration – providing redundancy and maximizing communication reliability. This flexibility allows for tailored solutions based on site-specific needs and network availability. Furthermore, integrated power monitoring capabilities enhance system oversight.

What is the HWF2V-COM?

The HWF2V-COM is a commercial fire communicator manufactured by Resideo, designed to modernize fire alarm systems. Specifically, it’s an LTE IP single or dual-path communicator utilizing the Verizon cellular network. It’s categorized as a fire control panel component, falling under alarm communicators, and is intended for professional installation within commercial settings. The product’s origin is currently Mexico, though this is subject to change.

Essentially, it’s a device that translates fire panel signals into data transmissible over IP networks or cellular connections. This eliminates the dependency on aging POTS lines, which are increasingly unreliable and prone to discontinuation by service providers. The HWF2V-COM offers selectable reporting paths, allowing for cellular-only, IP-only, or a combined IP primary/cellular backup strategy, ensuring consistent communication with central stations.

Key Features and Benefits

The HWF2V-COM boasts a dual-path communication capability, offering flexibility with cellular and IP reporting options. This includes selectable paths: cellular only, IP only, or IP primary with cellular backup, maximizing reliability. A significant benefit is the ability to upgrade existing fire panels previously reliant on POTS lines, extending their lifespan and functionality.

Furthermore, the integrated PowerBoost1 power module provides crucial monitoring features. It actively monitors AC power loss and reports low battery conditions, enhancing system awareness and facilitating proactive maintenance. Direct connection to a fire panel’s DACT (Digital Alarm Communicator Transmitter) ports simplifies installation. The communicator supports multiple reporting paths, ensuring redundancy and minimizing downtime. Ultimately, the HWF2V-COM delivers a robust and modern communication solution for commercial fire alarm systems.

Installation Process

Proper installation involves carefully unboxing components, connecting to the fire panel’s DACT ports, ensuring correct power supply, installing a SIM card, and attaching the antenna.

Unboxing and Component Check

Upon receiving the HWF2V-COM, carefully inspect the packaging for any signs of damage during shipment. Once opened, verify that all listed components are present. This includes the HWF2V-COM communicator unit itself, the antenna, the PowerBoost1 power module, a SIM card (if pre-installed or included), and this installation guide.

Compare the contents against the packing list to ensure nothing is missing. Pay close attention to the condition of the antenna connector and the SIM card slot, checking for any physical damage. If any components are damaged or missing, immediately contact Resideo support or your distributor for replacement. Retain the original packaging for potential returns or warranty claims. Proper component verification at the outset streamlines the installation process and prevents delays later on.

Connecting to the Fire Panel

The HWF2V-COM connects directly to the Digital Alarm Communicator Transmitter (DACT) ports – primary and secondary – on your fire panel. Before proceeding, ensure the fire panel is powered down to prevent electrical shock and potential damage to the system. Identify the appropriate DACT terminals on your fire panel; consult your fire panel’s documentation for specific locations.

Connect the communicator’s wiring to the corresponding DACT terminals, observing proper polarity. Securely fasten all connections to prevent accidental disconnections. Double-check the wiring diagram to confirm accurate connections before restoring power to the fire panel. Incorrect wiring can lead to communication failures or false alarms. Proper connection to the fire panel is crucial for reliable alarm signal transmission.

Power Supply Requirements

The HWF2V-COM requires a stable 24VDC power source, typically supplied by the fire alarm control panel. Ensure the fire panel’s power supply can provide sufficient current to operate both the panel and the communicator simultaneously. Insufficient power can lead to unreliable operation or communication failures.

The PowerBoost1 power module, integrated within the HWF2V-COM, monitors AC power loss and low battery conditions. It’s crucial to verify the fire panel’s battery backup system is functioning correctly, as this provides power during AC outages. The communicator will report these conditions to the central station, ensuring prompt notification of power-related issues. Proper power supply and battery backup are essential for continuous operation and reliable alarm reporting.

SIM Card Installation

Proper SIM card installation is critical for cellular communication. The HWF2V-COM utilizes a specific SIM card format; ensure you have the correct Verizon SIM card provided with your unit or obtained through an authorized Resideo dealer. Carefully remove the SIM card tray, typically located on the communicator’s circuit board.

Insert the SIM card into the tray, ensuring correct orientation as indicated by the diagram on the device. Gently slide the tray back into the communicator until it clicks securely. Incorrect insertion can prevent the communicator from registering on the cellular network. Verify the SIM card is properly seated before powering on the device. Refer to the Resideo documentation (R800-27543A) for detailed SIM replacement instructions.

Antenna Connection

Optimal antenna connection is paramount for reliable cellular communication. The HWF2V-COM requires a properly connected and positioned antenna to maximize signal strength. Locate the antenna connectors on the communicator’s enclosure – typically SMA connectors. Attach the provided Verizon cellular antenna securely to these connectors, ensuring a snug fit.

Avoid over-tightening, which could damage the connectors. Proper antenna placement is crucial; mount the antenna in a location with clear line-of-sight to cellular towers, away from obstructions like metal structures. Test the signal strength after installation to confirm adequate coverage. Incorrect antenna connection or placement can lead to communication failures and false alarms.

Configuration and Setup

Initial setup involves powering on the device, configuring network settings (IP path), activating cellular service (Verizon), and selecting the desired reporting path.

Initial Power-Up and Diagnostics

Upon initial power-up, the HWF2V-COM undergoes a self-diagnostic sequence to verify the functionality of its core components. Observe the communication status indicators for any error signals, which may indicate issues with the power supply, SIM card, or antenna connection. A successful power-up is typically indicated by a stable LED pattern, confirming the device is operational.

If diagnostic tests reveal errors, consult the troubleshooting section of this manual for potential solutions. Ensure the correct power supply requirements are met, and the SIM card is properly installed and activated. Verify the antenna is securely connected to optimize cellular communication. The device will attempt to establish a network connection during this phase; monitor for successful IP path or cellular registration. Proper diagnostics are crucial for ensuring reliable fire alarm reporting.

Network Configuration (IP Path)

To configure the IP path, access the HWF2V-COM’s configuration interface, typically through a web browser using a default IP address. This interface allows you to assign a static IP address, subnet mask, gateway, and DNS server settings appropriate for your network infrastructure. Ensure the communicator is on the same network as the fire panel and central station receiver.

Proper network configuration is essential for reliable IP-based reporting. Verify network connectivity by pinging the communicator from a computer on the same network. Configure port forwarding on your router if necessary, to allow communication from the central station to the HWF2V-COM. Secure the configuration interface with a strong password to prevent unauthorized access and maintain system integrity.

Cellular Activation (Verizon)

Verizon cellular activation requires a valid SIM card and an active account with Verizon Wireless. Ensure the SIM card is properly installed in the HWF2V-COM, following the instructions in the ‘SIM Card Installation’ section. After installation, power on the communicator and allow it to register on the Verizon network.

Activation typically involves contacting Verizon to associate the SIM card’s IMEI with your account. Provide the IMEI number to Verizon’s activation team. Once activated, the communicator will begin transmitting test signals to the central station. Verify successful cellular communication through the monitoring platform.

Regularly check the signal strength indicator on the communicator or through the monitoring platform to ensure optimal cellular connectivity.

Reporting Path Selection (IP Primary/Cellular Backup)

The HWF2V-COM offers flexible reporting path options, including IP primary with cellular backup for enhanced reliability. Configuring this setup prioritizes IP communication when available, automatically switching to cellular if the IP connection fails, ensuring uninterrupted alarm signal transmission.

To select IP primary/cellular backup, access the communicator’s configuration interface. Navigate to the reporting path settings and choose the dual-path option. Verify that both IP and cellular connections are properly configured and tested.

Regularly test the failover functionality to confirm seamless switching between IP and cellular networks. This ensures the system’s ability to maintain communication during network disruptions, providing continuous protection and peace of mind.

Operation and Monitoring

The HWF2V-COM continuously monitors AC power, battery conditions, and communication status, reporting any anomalies to the central station for swift action;

AC Power Loss Monitoring

The HWF2V-COM’s integrated PowerBoost1 module provides crucial AC power loss monitoring capabilities. This feature actively supervises the fire panel’s AC power supply, immediately detecting any interruptions or failures. Upon detecting a loss of AC power, the communicator instantly transmits a detailed alarm signal to the central monitoring station.

This prompt notification allows for rapid dispatch of service personnel, minimizing potential downtime and ensuring continued fire protection. The system is designed to differentiate between momentary power fluctuations and sustained outages, preventing false alarms. Furthermore, the communicator continues to operate seamlessly on battery backup during AC power loss, maintaining uninterrupted communication with the central station. Regular testing of the AC power loss monitoring function is recommended to verify proper operation and system reliability, safeguarding against unforeseen circumstances and ensuring optimal performance.

Low Battery Condition Reporting

The HWF2V-COM incorporates sophisticated low battery condition reporting, vital for maintaining reliable fire alarm communication. The PowerBoost1 module continuously monitors the voltage level of the connected battery. When the battery voltage drops below a pre-defined threshold, indicating a low charge state, the communicator immediately initiates an alarm transmission to the central station.

This proactive alerting allows for timely battery replacement, preventing communication failures during power outages. The system distinguishes between a genuinely low battery and temporary voltage dips, minimizing false alarms. The central station receives a specific trouble signal identifying the low battery condition, enabling efficient dispatch of maintenance personnel. Regular battery testing, alongside the communicator’s self-monitoring, is crucial for ensuring uninterrupted operation and maintaining a robust fire protection system. Prompt response to low battery alerts is essential for system integrity.

Communication Status Indicators

The HWF2V-COM provides clear and intuitive communication status indicators, offering real-time insight into system operation. A series of LEDs on the device display the current status of both the IP and cellular pathways. Solid green indicates a successful connection and active communication on that path. A flashing green light signifies data transmission in progress.

Red LEDs indicate trouble conditions, such as a loss of signal or communication failure. Amber lights typically represent a warning state, like a weak cellular signal. These visual cues allow technicians to quickly assess the system’s health without requiring specialized diagnostic tools. The indicators are designed for easy visibility, even in dimly lit environments, ensuring prompt identification of any potential issues. Consistent monitoring of these indicators is key to proactive maintenance and reliable fire alarm reporting.

Troubleshooting

This section provides solutions for common issues, including SIM card problems and network connectivity failures, to ensure optimal HWF2V-COM performance and reliability.

Common Issues and Solutions

Issue: Communication failures can occur due to incorrect configuration settings or temporary network outages. Solution: Verify IP path settings and cellular activation status. Confirm the fire panel’s DACT is correctly connected to the HWF2V-COM. Check Verizon’s network status for reported outages.

Issue: The communicator may fail to report AC power loss or low battery conditions. Solution: Ensure the PowerBoost1 module is properly connected and configured. Test the AC power monitoring functionality by simulating a power outage. Verify the battery is adequately charged and connected.

Issue: Intermittent communication problems can arise from signal interference. Solution: Optimize antenna placement for best signal strength. Reduce potential sources of interference near the antenna. Regularly monitor signal strength indicators on the device. If problems persist, contact Verizon support for assistance.

Issue: Incorrect SIM card installation. Solution: Refer to the SIM Card Installation section for proper procedures.

SIM Card Troubleshooting

Issue: “No SIM Card” error displayed. Solution: Ensure the SIM card is correctly inserted into the designated slot, verifying proper orientation. Confirm the SIM card is active with Verizon and hasn’t been deactivated. Try reseating the SIM card to ensure a secure connection.

Issue: Communicator fails to register on the cellular network. Solution: Double-check the APN settings are correctly configured for Verizon. Verify the SIM card’s IMEI number is provisioned on the Verizon account. Contact Verizon support to confirm the SIM card is eligible for cellular service.

Issue: Intermittent cellular connectivity. Solution: Check signal strength indicators. A weak signal may indicate poor coverage. Replace the SIM card if it’s suspected to be damaged. Ensure the antenna is properly connected and positioned for optimal reception.

Issue: SIM replacement required. Solution: Follow the documented SIM Replacement procedure carefully.

Network Connectivity Problems

Issue: Communicator fails to connect to the IP network. Solution: Verify the Ethernet cable is securely connected to both the HWF2V-COM and the network. Confirm the fire panel’s network settings (IP address, subnet mask, gateway) are correctly configured and do not conflict with other devices. Ping the gateway address to test basic network connectivity.

Issue: Intermittent IP communication. Solution: Check for network congestion or firewall restrictions that may be blocking communication. Ensure the HWF2V-COM’s firmware is up-to-date. Review the network logs for any error messages related to the communicator.

Issue: Cannot access the communicator’s web interface. Solution: Double-check the IP address assigned to the communicator. Clear your browser’s cache and cookies. Try accessing the interface from a different computer on the same network.

Issue: DNS resolution failures. Solution: Verify DNS server settings are correct.

Technical Specifications

The HWF2V-COM supports crucial communication protocols and meets industry certifications, offering detailed dimensions, weight, and power consumption information for installers.

HWF2V-COM Dimensions and Weight

Understanding the physical characteristics of the HWF2V-COM is crucial for proper installation within a fire alarm control panel enclosure. The communicator’s compact design ensures compatibility with a wide range of existing systems, minimizing the need for extensive modifications. Precise dimensions are as follows: the unit measures approximately 5.2 inches in width, 4.1 inches in depth, and 1.3 inches in height.

Regarding weight, the HWF2V-COM is remarkably lightweight, tipping the scales at only 0.6 pounds (approximately 272 grams). This minimal weight reduces strain on mounting surfaces and simplifies the installation process, particularly in situations where accessibility is limited. These specifications are vital for planning the physical layout of the communication system and ensuring a secure and stable installation. Accurate measurements prevent interference with other components and guarantee optimal performance.

Power Consumption Details

Efficient power management is a key feature of the HWF2V-COM, ensuring reliable operation while minimizing energy demands on the fire panel’s power supply. The device is designed to operate within a wide voltage range, typically accepting 12VDC to 24VDC input. Average power consumption during normal operation, with cellular and IP reporting active, is approximately 85mA at 12VDC.

During peak transmission periods, such as when reporting an alarm event, power consumption may temporarily increase to 150mA. However, the PowerBoost1 module, when integrated, actively monitors AC power loss and low battery conditions, providing crucial alerts. Understanding these power requirements is essential for proper system design and battery backup sizing, guaranteeing uninterrupted communication even during extended power outages. Careful consideration of these details ensures long-term reliability and optimal performance.

Communication Protocols Supported

The HWF2V-COM communicator boasts versatile communication capabilities, supporting a range of protocols to ensure seamless integration with central stations and network infrastructure. Primarily, it utilizes cellular communication via the Verizon LTE network, providing a robust and reliable backup pathway. Simultaneously, it supports IP communication using standard protocols like TCP/IP, enabling direct connection to internet-based monitoring services.

The device is compatible with widely adopted fire alarm communication protocols, including SIA DC05. This ensures interoperability with a vast majority of central station receivers. Furthermore, the HWF2V-COM supports secure communication methods, safeguarding against unauthorized access and data breaches. These diverse protocol options offer flexibility and redundancy, maximizing the reliability of fire alarm signal transmission.

Certifications and Compliance

The Resideo HWF2V-COM is engineered to meet stringent industry standards, ensuring reliability and adherence to safety regulations. It is certified to comply with UL Standard 864, signifying its suitability for use in fire alarm systems. This certification validates the device’s performance under various conditions and confirms its ability to accurately transmit alarm signals.

Furthermore, the HWF2V-COM adheres to FCC Part 15 regulations, demonstrating its minimal interference with other electronic devices. Compliance with these standards guarantees responsible operation within the radio frequency spectrum. The device also meets relevant industry guidelines for electromagnetic compatibility (EMC), ensuring robust performance in diverse electromagnetic environments. Resideo prioritizes quality and safety, reflected in the HWF2V-COM’s comprehensive certifications.